Attention Ondesk Wallet Users !! Please use online payment mode for Balance Amount (if any). Due to site maintenance, orders booked on COD will not be processed.

Shipping

All shipments above Rs 399 within India are free of charge. Orders below Rs 399 would have a delivery charge of Rs 70.

  • All goods are shipped by reputed couriers. (Bluedart, Delhivery, DTDC and with Speed Post for remote locations) We require 48 hours to ship your order (90% of the orders will be shipped within 24 hours) and another 1-3 days are required for transit depending on the location. Bulky and hazardous products cannot be shipped by air and will be sent by surface (Spoton/Bluedart cargo service) and will have a transit time of 1-6 days depending on the location.

  • We require complete address with phone number to ship the goods. No dispatches will be made without a valid phone number. We do not ship to FPO/APO and P.O Box addresses.

  • Please contact our online customer service at  care@ondesk.in.in if you require further information.

Cash On Delivery (COD) orders:

COD orders can be fulfilled only for limited locations. We will get in touch with you if incase your location is not under COD service area.

Delivery

Our warehouse system determines what carrier is most efficient for your delivery based upon several factors including merchandise ordered and delivery address. All orders can be tracked, while in transit; when your order ships, your confirmation e-mail will contain a tracking number and shipping information.

Out of stock items:

All efforts will be made that your orders are supplied in full. However, sometimes it does happen that some products which you order are out of stock. In that case we will contact you by phone or email so that you can choose another product if you wish. If the substitution is not possible, we will ship the remaining goods. If we have received the payment in excess, we will refund the amount to your account.

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