Returns & Cancellations Policy
The customer shall ensure that it does not accept the delivery of any product whose original packaging is damaged or tampered in any manner.
Products purchased by a customer can be Returned/Replaced by Ondesk within 7 (seven) days of the delivery date by placing a “Return Order” or “Replacement Order” request on “ondesk.in” or by calling the Customer Care Centre on [98304 27888] or by sending an email at email@example.com if Customer finds that the Product delivered is damaged and/or is defective and/or is not correct. Returns or Replacement will be entertained only once for each order. In case of return or replacement of any product, we will arrange pick up of such products. The customer will assist to return the product completely in the same condition as it was received along with all accessories/booklets/freebies etc. There should be no signs of external damage on the packaging, including the original carton. At the time of pickup, the customer will be provided with an acknowledgement of return pick up by e-mail. The Customer should retain the said acknowledgment and quote or produce the same in all future communications with us, in this regard. Please mention the Order Id while placing the request.
Any replacement/exchange shall be processed only where the product is available and in all other cases, the Customer will be provided with a refund along with shipping charges, if any actually paid by the Customer in relation to such Product.
We will make reasonable endeavor that any eligible refund / credit note is initiated within 15 days of receipt of returned products. The approved refund amount will be credited to Customer’s bank account/refunded into credit card or debit card account as the case may be within such time as taken by banking channels to process such refund. Refund for Cash on Delivery orders will be credited in the Ondesk wallet of the customer.
Order once placed can be requested for cancellation only if the order is not dispatched for delivery by calling the Customer Care Centre on [98304 27888] or by sending an email at firstname.lastname@example.org. We reserves the right to reject the cancellation request and in its sole discretion may decide appropriately after taking into consideration the product category, whether purchased by Ondesk specifically against the Order, whether products are proprietary in nature, whether customized on special request of customer, whether significant cost is incurred by Ondesk to arrange delivery of Product etc. If cancellation request is rejected by Ondesk after providing adequate reasons, Customer will be obliged to accept delivery and make payment against the product(s). If the order is requested for cancellation after payment has been processed, and if cancellation is approved by Ondesk, the said amount will be refunded in accordance with above mentioned process.